*UPDATED - COVID-19 NSW restrictions on Religious Gatherings & Events - 23 October 2020

Frequently Asked Questions

COVID-19 Update

With the current COVID-19 restrictions on Church gatherings such as Baptisms and Weddings, sadly there have been many postponements or cancellations of these special events. However, in the circumstance that you need to organise a personalised candle, I'm grateful that it's business as usual over here and I'm happy to help where I can.

My production time for all candle orders are as per normal which is between 2-4 days. Delivery times are set by Australia Post, which may be subject to delay due to service impacts arising from COVID-19. 

Please let me know if you need your candle by a certain date and I'll do my best to make sure you receive your order in time. We'll work something out, whether that be placing your order as urgent or arranging for pickup.

If you prefer to pick up your candle order, you're most welcome to from my humble abode in Menai, NSW.

To ensure safe social distancing, let me know by text when you're on your way and your candle order will be packaged, ready and waiting for you at my front door. 

How much are your Personalised Photo Candles?

All prices are in Australian Dollars.

Personalised Photo Baby Candles:
All my personalised photo baby candles are $60 each. This includes baby's name, photo, date and venue on the front AND wording of your choice on the back. This is all included in the one price and does not incur any additional fee (except for delivery).

Personalised Taper Candles:
Personalised Taper candles are $7.50 each, and this includes baby's name, occasion date and godparents/sponsors/guardians/grandparents or parent's name.

Personalised Photo Wedding Candles:
A single personalised photo wedding candle is $85.
This includes names, photo, date and venue on the front AND wording of your choice on the back. This is all included in the one price and does not incur any additional fee (except for delivery).

A personalised photo Wedding Unity Candle sets are $220 a set.
This includes three pillar candles with names, photo, date and venue on the front AND wording of your choice on the back. This is all included in the one price and does not incur any additional fee (except for delivery).

How long will it take for my personalised photo candle to be delivered?

Baby Candle orders within Australia:

I need AT LEAST 1 week from when I receive your candle details and photo, to complete and deliver your order.

I try my best to send out your personalised candle in time for you to receive it by the date of your occasion, whether it be for Standard or Urgent orders. However, I take no responsibility for any delays caused by Australia Post.

Australian Delivery times:

Standard Order - Between 1 - 2 weeks via Standard Post
Urgent - Up to 5 working days via Express Post

Wedding Candles:
Standard Order - Up to 4 weeks PLUS delivery via Standard Post
Urgent - Within 2 weeks via Express Post

Overseas Delivery times:

Standard Order - between 3 - 4 weeks Economy Air

What is an Urgent Order?

** Australian Shipping Addresses only **

Need your order to ship out faster than the normal production time?

My usual production time is 1 week. Rushing your order bumps your order to the top, which means I work extra time to get your order out within 3 days after I receive your candle details. This also upgrades your shipping to Express postage via Australia Post.

Urgent order time frame applies to production time only. I will do my best to make sure you receive your order in time. However, I cannot personally guarantee the delivery date as shipping is not in my control.

Whereabouts do you deliver?

My personalised candles are delivered to Australia, New Zealand, UK, North America and Canada.

$15 via Australia Post to Australia (NSW, QLD, VIC, ACT)
$25 via Australia Post to Australia (WA, SA, NT, TAS)
$35 via Economy Air International shipping (NZ)
$40 via Economy Air International shipping (USA & UK) 

Can I pick up my order?

I'm based in Menai, NSW. If you wish, you're most welcome to pick up your order instead of having it delivered via Australia Post. Just select "Pickup from Menai" when you check out your order.

What is the quality of the actual candles?

All candles are Australian made from fully refined food grade parrafin wax. They have superior long burning quality, and boast a white and smooth finish.

How do you package my personalised candle for delivery?

I take every care to make sure that you receive your personalised candle in the exact condition as I sent it. Your personalised candle is wrapped in an organza bag, then bubble wrap, cushioned in newspaper and sent in a securely taped durable mailing box which is then marked "FRAGILE". However, I accept no responsibility for any poor handling by Australia Post which may cause any damage to your personalised candle while in transit.

Photo Specifications:

Please read the following tips to ensure that your photo appears at its best on your candle.

Please email your photo to ranelle@alwayscandles.com.au
1. I usually crop the photo around the head and shoulders (unless requested otherwise). Therefore it is the size of these within the image/photo that matters, not the size of the image/photo as a whole.
2. The larger the image the better the quality will be, as I can reduce images that are too large. However, images that are too small will print at poor quality when enlarged to the required size.
3. Please note that this refers to the original image/photo. Using computer software to increase the size of an image/photo will still result in poor quality.
4. The head and shoulders within a hard copy photo sent by post/mail should be approximately 5cm x 5cm in size (2" x 2").
5. If you are scanning an original photo please ensure that it is scanned at a resolution of at least 300 dpi. The size of the original photo should still be as described above.
6. If using a digital camera you must use the largest image size that your camera will allow and if possible zoom in on the head and shoulders of the subject.

Do I need to pay extra to have something printed on the back of my personalised candle?

No, the cost of $60 for your personalised candle includes having baby's photo on the front with baby's name and date/venue of occasion, and a poem or prayer with godparent's names printed on the back of the candle. There are no additional fees for the cost of your personalised candle.

How do I put my own wording on my personalised candle?

On all personalised candles, you can request your own prayer or poem to appear on the back of your chosen candle. 

I would like to order taper candles with my personalised candle. How will my taper candles look?

Your personalised taper candles will match the colours and design you've chosen for your large personalised candle.

Can I order a personalised candle for First Holy Communion or Confirmation?

A candle is a beautiful and meaningful way to commemorate other sacraments such as First Holy Communion and Confirmation. Choose any design from my range of Photo or Wreath Candles and it will be customised according to the Sacrament you need it for.