Frequently Asked Questions
How much are your Personalised Photo Candles?
All prices are in Australian Dollars.
Personalised Photo Baby Candles:
All my personalised photo baby candles are $60 each. This includes baby's name, photo, date and venue on the front AND wording of your choice on the back. This is all included in the one price and does not incur any additional fee (except for delivery).
Personalised Taper Candles:
Personalised Taper candles are $7.50 each, and this includes baby's name, occasion date and godparents/sponsors/guardians/grandparents or parent's name.
Personalised Photo Wedding Candles:
A single personalised photo wedding candle is $85.
This includes names, photo, date and venue on the front AND wording of your choice on the back. This is all included in the one price and does not incur any additional fee (except for delivery).
A personalised photo Wedding Unity Candle sets are $220 a set.
This includes three pillar candles with names, photo, date and venue on the front AND wording of your choice on the back. This is all included in the one price and does not incur any additional fee (except for delivery).
How long will it take for my personalised photo candle to be delivered?
Baby Candle orders within Australia:
I need AT LEAST 1 week from when I receive your candle details and photo, to complete and deliver your order.
I endeavour to send out your personalised candle in time for you to receive it by the date of your occasion, whether it be for Standard or RUSH orders. However, I take no responsibility for any delays caused by Australia Post.
Australian Delivery times:
Standard Order - Between 2 - 3 weeks via Registered Post
RUSH MY ORDER - Up to 1 week via Express Post
Standard Order - Up to 4 weeks PLUS delivery via Registered Post
RUSH MY ORDER - Within 2 weeks via Express Post
Overseas Delivery times:
Standard Order - between 3 - 4 weeks Economy Air
What is a Rush Order?
** RUSH MY ORDERS are for Australian Shipping Addresses only **
Need your order to ship out faster than the normal production time?
My usual production time is 1 week. Rushing your order bumps your order to the top, which means I work extra time to get your order out within 3 days after I receive your candle details. This also upgrades your shipping to Express postage via Australia Post.
Rush order time frame applies to production time only. I will do my best to make sure you receive your order in time. However, I cannot personally guarantee delivery date as shipping is not in my control.
Whereabouts do you deliver?
My personalised candles are delivered to Australia, New Zealand, UK, North America and Canada.
$15 via Australia Post to Australia (NSW, QLD, VIC, ACT)
$25 via Australia Post to Australia (WA, SA, NT, TAS)
$35 via Economy Air International shipping (NZ)
$40 via Economy Air International shipping (USA & UK)
Can I pick up my order?
I'm based in Menai, NSW. If you're local, you're most welcome to pick up your order instead of having it delivered via Australia Post. Just select "Pickup from Menai" when you check out your order.
What is the quality of the actual candles?
All candles are Australian made from fully refined food grade parrafin wax. They have superior long burning quality, and boast a white, smooth shiny finish.
How do you package my personalised candle for delivery?
I take every care to make sure that you receive your personalised candle in the exact condition as I sent it. Your personalised candle is wrapped in tissue paper, then bubble wrap, cushioned in newspaper and sent in a securely taped durable mailing box which is then marked "FRAGILE". However, I accept no responsibility for any poor handling by Australia Post which may cause any damage to your personalised candle while in transit.
Please read the following tips to ensure that your photo appears at its best on your candle.
Please email your photo to firstname.lastname@example.org
1. All that appears on the candle will be the head and shoulders. Therefore it is the size of these within the image/photo that matters, not the size of the image/photo as a whole.
2. The larger the image the better the quality will be, as we can reduce images that are too large. However images that are too small will give poor quality when enlarged to the required size.
3. Please note that this refers to the original image/photo. Using computer software to increase the size of an image/photo will still result in poor quality.
4. The head and shoulders within a hard copy photo sent by post/mail should be approximately 5cm x 5cm in size (2" x 2").
5. If you are scanning an original photo please ensure that it is scanned at resolution of at least 300 dpi. The size of the original photo should still be as described above.
6. If using a digital camera you must use the largest image size that your camera will allow and if possible zoom in on the head and shoulders of the subject.
Do I need to pay extra to have something printed on the back of my personalised candle?
No, the cost of $60 for your personalised candle includes having baby's photo on the front with baby's name and date/venue of occasion, and a poem or prayer with godparent's names printed on the back of the candle. There are no additional fees for the cost of your personalised candle.
How do I put my own wording on my personalised candle?
On all personalised candles you can request your own prayer or poem to appear on the back of your chosen candle.
I would like to order taper candles with my personalised candle. How will my taper candles look?
Your personalised taper candles will match the colours and design you've chosen for your large personalised candle.