Shipping & Delivery
What is an Urgent Order?
An Urgent order will be processed first, and will be completed within 2-3 days.
This time frame applies to production time only. I will do my best to make sure you receive your order in time.
** Urgent Orders are for Australian Shipping Addresses only **
How long is delivery?
Baby Candle orders within Australia:
I need AT LEAST 1 week from when I receive your candle details to complete your order.
I endeavour to send out your candle in time for you to receive it by the date of your occasion, whether it be for Standard or URGENT orders. However, I take no responsibility for any delays caused by Australia Post or by courier service, SENDLE.
Australian Delivery times:
Standard Order - Completed and sent within 2 weeks
Urgent Order - Completed and sent within 2-3 days
Overseas Delivery times:
Standard Order - Completed and sent within 4 weeks Economy Air
Standard Order - Completed and sent within 4 weeks
Urgent Order - Completed and sent within 2 weeks
How much is delivery?
My personalised candles are delivered to Australia, New Zealand, UK, North America and Canada.
How much is delivery?
$15 (NSW, QLD, VIC, ACT)
$22 (WA, SA, NT, TAS)
$35 via Standard Shipping Australia Post (NZ) 8-13 business days
$50 via Express Shipping Australia Post (NZ) 5-8 business days
USA & UK
$40 via Standard Shipping Australia Post (USA & UK) 8-13 business days
Can I pick up my order?
If you're in Sydney, you sure can! I'm based in Menai, NSW, so you're more than welcome to pick up your order. Just select "Pickup from Menai" when you checkout.
How do you package my order for delivery?
I take every care to make sure that you receive your personalised candle in the exact condition as I sent it. Your personalised candle is wrapped in bubble wrap, cushioned in newspaper and sent in a securely taped durable mailing box which is then marked "FRAGILE". I accept no responsibility for any poor handling which may cause damage to your personalised candle while in transit.
What is the quality of the candles?
Our candles are Australian-made from fully refined food grade paraffin wax. They have superior long burning quality and have a white, smooth shiny finish.