Delivery

How long will it take for my personalised photo candle to be delivered?

Baby Candle orders within Australia:

I need AT LEAST 1 week from when I receive your candle details to complete your order.

I endeavour to send out your candle in time for you to receive it by the date of your occasion, whether it be for Standard or URGENT orders. However, I take no responsibility for any delays caused by Australia Post or by courier service, SENDLE.

Australian Delivery times:

Standard Order - Completed and sent within 2 weeks
Urgent Order - Completed and sent within 2-3 days

Wedding Candles: 
Standard Order - Completed and sent within 4 weeks
Urgent Order - Completed and sent within 2 weeks

Overseas Delivery times:

Standard Order - Completed and sent within 4 weeks Economy Air

What is an Urgent Order?

** Urgent Orders are for Australian Shipping Addresses only **

Need your order to ship out faster than the normal production time?

My usual production time is 1-2 weeks depending on the amount of orders I have at the time. Placing an Urgent order bumps your order to the top, which means I work extra time to get your order out within 3 days after I receive your candle details. 

Urgent order time frame applies to production time only. I will do my best to make sure you receive your order in time. 

Whereabouts do you deliver?

My personalised candles are delivered to Australia, New Zealand, North America and Canada.

How much is delivery?

$15 (NSW, QLD, VIC, ACT)
$22 (WA, SA, NT, TAS)

$35 via Economy Air International shipping (NZ)
$40 via Economy Air International shipping (USA & UK)

Can I pick up my order?

I'm based in Menai, NSW. If you're local, you're more than welcome to pick up your order. Just select "Pickup from Menai" when you checkout. 

What is the quality of the candles?

Our candles are Australian-made from fully refined food grade paraffin wax. They have superior long burning quality and have a white, smooth shiny finish.

How do you package my order for delivery?

I take every care to make sure that you receive your personalised candle in the exact condition as I sent it. Your personalised candle is wrapped in bubble wrap, cushioned in newspaper and sent in a securely taped durable mailing box which is then marked "FRAGILE". I accept no responsibility for any poor handling which may cause damage to your personalised candle while in transit.

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